This role is located at our Hanover Louisville Facility and is a HOME HYBRID position.

What the Role Is

The Customer Invoicing Analyst, reporting directly to the Invoicing Manager, is an analytical role, supporting all areas of the Customer Invoicing department, with primary responsibility for performing analysis and reconciliation of customer accounts, conducting research and analysis to provide resolution and continual improvement of processes and procedures.

How You Will Spend Your Time?

  • Reconcile customer accounts and investigate potential billing errors including pricing and coding errors
  • Lead analysis and implementation of price list data clean-up
  • Document standard operating procedures for billing processes
  • Liaise cross-functionally to resolve issues and amend processes
  • Work closely with Collections Department to resolve issues related to short or missed payments
  • Work closely with the Financial Planning & Analysis and Sales Departments to ensure accurate pricing
  • Support Master Data Department in managing updated and accurate customer information
  • Develop business relationships with customers to resolve issues and ensure accurate billing process
  • Lead company effort to standardize and centralize customer invoicing functions
  • Investigate reasons for missing account records and seek ways to ensure that actions are immediately taken to resolve any issues or discrepancies
  • Ensure compliance with annual internal and external audit recommendations and departmental policies and procedures
  • Cross-train with other customer invoicing team members

Who You Areā€¦

  • Proficiency in accounting and the ability to offer assistance on accounting functions
  • Knowledge of billing and collections procedures
  • Working knowledge of ERP systems
  • Excellent analytical, critical thinking and complex problem-solving skills
  • Ability to interact effectively with internal and external contacts using strong oral and written communication, displaying a keen sense of teamwork
  • Ability to think ahead with strong attention to detail and accuracy; ability to multi-task
  • Advanced proficiency in Microsoft Office, primarily Excel


  • Paid Vacation
  • 11 Paid Holidays
  • Health, Dental & Vision eligibility from day one
  • 401K match
  • EAP
  • Maternity/Paternity Leave